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Streamline your maintenance process
A well-structured maintenance process is crucial for preventing failures, meeting service contract agreements and maintaining high customer satisfaction. However, efficiently managing assets and assigning the right technicians can be challenging.
Boost your maintenance process with FieldBuddy
Maintaining assets doesn’t happen on its own, it requires careful coordination. From seamless communication between the back office and technicians to tracking important data, every step comes with its own challenges.
Get the right technician, at the right time, in the right place
Without a clear insight into the availability of technicians, their skills and locations, optimizing your maintenance process becomes difficult.
- The challenge
- Chaotic overview: A high-priority job comes in, but figuring out which technician is available and qualified turns into a hard task. Without the right planning software, this leads to delays and frustrated customers.
- Time consuming planning: Without automation, keeping track of technician availability, skills and locations remains time-consuming, standing in the way of making an efficient schedule.Â
- Rising costs: Too much time on the road? Without a way to use a digital and automated route planning, technicians spend unnecessary hours traveling, driving up costs and reducing their productivity.
- Our solution
With FieldBuddy, planners gain real-time insight into the availability and skills of technicians, enabling them to schedule efficiently. With Smart Planning they can also make the best routes, with just one click. This saves valuable time for both planners and technicians while delivering a top-quality service for customers.
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Ensure secure, effortless data access with one central and reliable system
Manually tracking data or storing it across multiple systems increases the risk of losing important information. Without a central system, accessing and sharing data with your team can be hard.
- The challenge
- Slow response time: Without a clear overview in the assets of customers, responding quickly and effectively to a certain job is a challenge.
- Unclear reporting: Without detailed reports, you lose valuable insights into asset performance, recurring failures and their main causes, leading to inefficient maintenance and unexpected downtime of assets.
- Scattered data: When data is spread across multiple systems or documents, finding the right information takes too much time. This makes it harder for the back office and technicians to make fast, informed decisions about the maintenance of an asset.
- Our solution
With FieldBuddy, you gain complete control over your maintenance process. No more struggles with manual reports. But having detailed, up-to-date data available at all times. This allows you to respond to changes instantly and make the right decisions every time.
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Deliver a streamlined service by automating contracts and responding to customer needs in real time
Managing service contract agreements can be challenging. Without real-time data and automation, it’s harder to respond quickly to customer needs.
- The challenge
- Lack of overview: Without real-time insight into the terms of agreement and the maintenance process, meeting commitments and the requests of customers becomes a challenge.
- No asset data: Poor up-to-date insights into asset performance and failures makes it harder to respond quickly and meet agreed deadlines, leading to delays.
- Poor communication: Not giving customers clear visibility into the progress of their maintenance, keeps them wondering. Leading to a lot of questions that could have been answered already, to not keep your team off of their work.
- Our solution
FieldBuddy simplifies service contract management with real-time insights and automation. Always have up-to-date data about assets at your hands to resolve issues quickly. Plus, the customer portal keeps customers informed at all times, ensuring transparency and satisfaction.
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Gain more efficiency with FieldBuddy
FieldBuddy’s complete field service management solution streamlines your maintenance process by automating work orders and optimizing your daily schedule. This saves time, reduces costs and improves overall efficiency.
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Picture yourself as a success story
Maintenance company for roof installations chooses FieldBuddy
“The complete solution from FieldBuddy helps us move forward. At the office, we have real-time insight into scheduling and technician availability through the Dispatch Panel.”
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