Improve the way you deliver field service
With FieldBuddy Mobile on a tablet or laptop the technician has all the necessary information within reach, always and everywhere and even when an internet connection is temporarily unavailable, the technician can continue due to the offline modus.
The technician will automatically receive the service orders on his device, in real-time. And when he is on site, he’ll use FieldBuddy Mobile to track his time, parts used, activities and, when necessary, a signature of the customer. FieldBuddy Mobile will guide the technician with workflows that can be centrally managed and easily configurable.
FieldBuddy Mobile runs on iOS, Android and Windows, can be centrally distributed and also fits a bring-your-own-device strategy.
FieldBuddy offers an out-of-the-box configuration to support your service processes and to work with the data that is important for these processes: contracts, assets and locations, service requests and work orders, parts, activities, expenses and timesheets.
With FieldBuddy’s point-and-click setup, the configuration can easily be adjusted to meet your business requirements: automate your service processes with workflow rules, edit page layouts, improve your data quality with validation rules, create custom reports, all of this is possible without the help of a programmer.
Also, the entire configuration of FieldBuddy Mobile can be maintained and adjusted in the same easy way.
When it comes to solving a customer problem on site, maintaining an installation, executing a sales order or performing inspections or measurements: assigning the right technician at the right time to the right job is a key factor in optimizing your service process.
With FieldBuddy Dispatch Panel you can assign service order to your technicians in real-time. With a clear overview the planner can ensure that the field force operates as efficient and productive as possible.
At a glance, the planner can see how things are running, how the service orders are divided between the technicians and if the workload matches the available capacity.
FieldBuddy easily integrates with other systems through its out-of-the-box standard interfaces as part of FieldBuddy Connect, or through other middleware systems, with which you can connect to SAP, Oracle, Microsoft Dynamics, Exact and other back-office systems.
Additionally, FieldBuddy is a native Force.com application and therefore integrates seamlessly with the Salesforce Sales Cloud and Service Cloud solutions.
It is also possible to integrate FieldBuddy with your existing service management back-office system so you can benefit from the dynamic configuration possibilities and ease-of-use of FieldBuddy Mobile.
Getting the most out of FieldBuddy, enjoying using it, and being a successful customer, that’s what counts for us! We have a team of FieldBuddy Professionals to help you and every customer get the FieldBuddy Standard Support Plan for online assistance.
Do you need to ensure the continuity of your service processes or do you need support with maintaining or adjusting your FieldBuddy configuration? The building blocks of our FieldBuddy Premier Support Plan will cover all your support requirements.
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1013 BX Amsterdam
The Netherlands
+31 20 26 111 00
