Innovate your
service process

These are companies with a field service with service employees/mechanics/technicians. We support any (service) process where someone is going to perform something somewhere. Whether that is installing, maintaining or resolving an incident.

In such a situation, chances are you need a field service management system where you can neatly track your digital work orders, streamline processes and keep an overview of your field service.

Companies that use our field service software are very diverse, but often come from the installation sector, manufacturing industry or medical sector. FieldBuddy is suitable for every company, from as few as 5 users.

Certainly, we are incredibly scalable!

It doesn’t matter whether you are with 5, 500 or 5,000 users. The field service platform automatically scales with you.

Processes are easy to manage and expand. You can adapt our software to your specific wishes and needs in the field of field service management. Naturally, we will be happy to think along with you.

FieldBuddy runs entirely in the cloud on the Salesforce platform. This is available worldwide and used by millions of users every day. Your data is safely stored in Europe.
Note! You do not need to be a Salesforce customer to use FieldBuddy. Our mobile application is offline first. Because field service management focuses mainly on field employees, field service management software should be mobile-first and cloud-based.

No you shouldn’t. But it is possible to become a Salesforce customer if desired. We offer our field service software separately. FieldBuddy only uses the Salesforce platform, so there is no further relationship with Salesforce.

Yes definitely! Our field service management software is very user-friendly and intuitive. Almost all our customers use FieldBuddy immediately without training. We do offer customised training as an option. View the services we offer when you become a FieldBuddy customer here.

That depends on the source and quality of the data. But we can easily import data from external systems or Excel files. Do you have a favourite accounting system that you would like to continue using in combination with a field service software? FieldBuddy can integrate with anything that has a plug on it. This is how you create your most complete and ideal field service environment. View a list of our standard integrations here.

FieldBuddy’s strength is the digital planning board (Dispatch Panel) for the inside sales force, where work orders can be scheduled easily and quickly. FieldBuddy specialises in offering digital solutions for the automation of internal and field service. So too for planning, which is an important part of field service management. Read all the benefits of the digital planning board, or ‘dispatch panel’.

This can be done via e-mail, a customer portal or SMS. Via e-mail, an appointment confirmation, for example, or afterwards a PDF with the summary of the work can be sent. Via a customer portal, the customer has direct and live insight into all her data, or SMS or other external integration. A customer portal offers your customers the extra service they are looking for. That is part of our field service management software. It is where they can go with questions and service requests, and the place where all the information is gathered. A true community.