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        Compare the packages

        Real-time Planning
        Starter
        Professional
        Enterprise
        Drag-and-drop
        Use the drag-and-drop interface to plan work orders easily.
        Starter
        Professional
        Enterprise
        Adjustable listviews
        Keep track of work orders with selectable columns and filters.
        Starter
        Professional
        Enterprise
        Timeslots
        Technician schedules aren't always down to the minute, divide the days into configurable timeslots for faster and easier planning.
        Starter
        Professional
        Enterprise
        Multiple work orders per service request
        Sometimes a technician has to return to the client site to complete the service request. Or a service request is made up of multiple subtasks to be executed on different dates or by different technicians.
        Starter
        Professional
        Enterprise
        Resource grouping
        Assign your technicians to a specific region, or add skills to their personal profile, to make filtering possible. By doing so, you make sure that you can easily assign the right technician to the right job.
        Starter
        Professional
        Enterprise
        Customer notifications
        Keep the customer updated on the planning and the status of their request, by sending an automatically generated update via email or SMS.
        Starter
        Professional
        Enterprise
        Customisable layouts
        Customise the content and look and feel of the Dispatch Panel view, you can configure the information that the system shows for every assignment as well as the way it looks with colors and icons.
        Starter
        Professional
        Enterprise
        Planning validation rules
        With automatic validation, the system ensures that each and every work order is planned at the right time and assigned to the right resource.
        Starter
        Professional
        Enterprise
        Start workflows
        Start workflows directly from the Dispatch Panel that will help you to automate steps in your planning process like updating the customer or ordering parts. Also, refer to the Process Automation section.
        Starter
        Professional
        Enterprise
        Planning checklist
        With planning checklists you make sure that you have taken all necessary steps before you make your planning final and execute the work.
        Starter
        Professional
        Enterprise
        Capacity planning
        Keep a clear overview of the amount of work to be scheduled and the available resource capacity.
        Starter
        Professional
        Enterprise
        Route optimization
        Create optimized and cost-effective routes and save valuable time and fuel costs.
        Starter
        Professional
        Enterprise
        Mobile App
        Starter
        Professional
        Enterprise
        iOS, Windows, Android
        FieldBuddy supports all major operating systems.
        Starter
        Professional
        Enterprise
        Tablet, smartphone, laptop
        Complete freedom through a wide choice of supported devices.
        Starter
        Professional
        Enterprise
        Offline mode
        No connection? No problem! Our mobile app is fully functional offline.
        Starter
        Professional
        Enterprise
        Activities, parts and other expenses
        Add these items to the work order from predefined lists, synced with your accounting or other external systems when needed. Also, refer to the Integrations section.
        Starter
        Professional
        Enterprise
        Timesheets and mileage
        Easily track time and mileage in the app.
        Starter
        Professional
        Enterprise
        Barcode scanner
        Save time and scan parts or installations with barcodes and QR.
        Starter
        Professional
        Enterprise
        Forms and checklists
        Create your own forms and checklists and link these to specific activities or parts.
        Starter
        Professional
        Enterprise
        Digital signature
        Customers digitally sign work orders in the app for approval.
        Starter
        Professional
        Enterprise
        Documents and pictures
        Attach documents and pictures to the work order, either by the back-office of by the technician in the mobile app.
        Starter
        Professional
        Enterprise
        Navigation
        Start your favorite navigation app from FieldBuddy without having to enter addresses manually.
        Starter
        Professional
        Enterprise
        Installation history
        Always keep an overview of the complete service history of an installation.
        Starter
        Professional
        Enterprise
        Custom page layouts
        Customise the page layouts so they show the information that is relevant to your business.
        Starter
        Professional
        Enterprise
        Smart forms
        Create smarter forms that will simplify the technician's work. Fields and sections within these forms can dynamically change based upon the technician's input.
        Starter
        Professional
        Enterprise
        New work orders in app
        Technicians can create their own work orders in the app without being dependent on the back-office.
        Starter
        Professional
        Enterprise
        GPS
        Know where your technicians are located and also trigger automated actions like sending your customers a notification when the technician is on its way.
        Starter
        Professional
        Enterprise
        Work order validation rules
        Validation rules verify that the data a technician enters into a work order meet your standards and prevent errors.
        Starter
        Professional
        Enterprise
        Multiple work order layouts
        The work order layout can be adjusted, based on certain criteria such as the type of work, the installation type or the business unit.
        Starter
        Professional
        Enterprise
        Custom buttons, links, actions
        With custom buttons and links, the technician can trigger automated actions, such as changing the owner of the work order or send a message to the customer.
        Starter
        Professional
        Enterprise
        Predefined work order templates
        With predefined templates, the system will automatically add necessary parts and activities to the work order, based on the type of installation or type of service.
        Starter
        Professional
        Enterprise
        Formula plugin
        Need more complex calculations than primary school algebra? We've got you covered! Our 'Excel-like' formula plugin gives you the calculation power you need.
        Starter
        Professional
        Enterprise
        Process Automation
        Starter
        Professional
        Enterprise
        Process Builder
        Process Builder is a point-and-click tool that lets you easily automate your 'if this, then do that' processes and see a graphical representation of your process as you build.
        Starter
        Professional
        Enterprise
        Flow Designer
        Flow Designer is a point-and-click tool that lets you automate business processes by building flows. A flow can be a wizard to display information to and request information from a user and then to perform an action on the information entered.
        Starter
        Professional
        Enterprise
        Approval processes
        An approval process automates how you approve records in FieldBuddy, e.g., timesheet approval by a manager.
        Starter
        Professional
        Enterprise
        Validation rules
        Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. When the data does not pass the validation rules, the user receives an error.
        Starter
        Professional
        Enterprise
        Automate with code
        There are many actions that you can take using point-and-click, however, sometimes you want just a bit more control over the features. That's when we leverage the power of code.
        Starter
        Professional
        Enterprise
        Contracts and Installations
        Starter
        Professional
        Enterprise
        Installation management
        Keep track of all your serviced installations and register all associated data such as installation type, installation date, last service date, serial number, etc.
        Starter
        Professional
        Enterprise
        Location management
        Manage your customer sites and register the installations for every site.
        Starter
        Professional
        Enterprise
        Technical documentation
        Attach and store documents relevant to the installations that you service, e.g., installation manuals, images and user guides.
        Starter
        Professional
        Enterprise
        Contract management
        Track the agreements with your customers for the types of services you provide such as warranties, subscriptions, and service level agreements, and the installations that are covered by the agreement.
        Starter
        Professional
        Enterprise
        Installation hierarchy
        Create parent-child relationships to represent installations with multiple components.
        Starter
        Professional
        Enterprise
        Preventive maintenance
        Configure service plans for your customers that will automatically generate recurring work orders to ensure that you will maintain the installations before issues occur.
        Starter
        Professional
        Enterprise
        SLAs
        Register and monitor the level of support you promised to your customers such as response and arrival times.
        Starter
        Professional
        Enterprise
        Warranties and entitlements
        Register all the warranty and entitlement details, such as the duration of the warranty and which parts the warranty covers.
        Starter
        Professional
        Enterprise
        Parts Management
        Starter
        Professional
        Enterprise
        Track parts
        Track required and used parts during the scheduling and execution of work orders. FieldBuddy can sent the usage to your accounting or ERP system for invoicing and replenishment. Also, refer to the Integration section.
        Starter
        Professional
        Enterprise
        Current inventory levels
        Current inventory levels can be retrieved from your ERP or accounting system and made available for your planners and technicians within FieldBuddy.
        Starter
        Professional
        Enterprise
        Inventory management
        Keeping track of inventory levels for multiple locations and transfers between those locations. You always know exactly where each item or material is located: in the van, depot or warehouse.
        Starter
        Professional
        Enterprise
        Returns and repairs management
        Returns and repairs management can be complicated. FieldBuddy helps you to effectively manage your return material authorization (RMA) and return to vendor (RTV) processes.
        Starter
        Professional
        Enterprise
        Invoicing
        Starter
        Professional
        Enterprise
        Accounting system integration
        FieldBuddy send all information to your accounting system so you can immediately create and send your customer invoices.
        Starter
        Professional
        Enterprise
        Automated invoice dispatching
        After completion of the work order, you can also sent a PDF invoice directly from FieldBuddy.
        Starter
        Professional
        Enterprise
        Custom invoice template
        Customise the invoice layout to suit your brand and to make sure all pertinent information about the transaction is included.
        Starter
        Professional
        Enterprise
        Recurring invoices
        Automatically generate and send recurring invoices for your subscriptions and service agreement.
        Starter
        Professional
        Enterprise
        Collective invoices
        Make your invoicing more efficient and customer friendly by combining the results of individual invoices together in a collective invoicing.
        Starter
        Professional
        Enterprise
        Monitoring and Analysis
        Starter
        Professional
        Enterprise
        Standard reports and dashboards
        FieldBuddy includes standard reports and dashboards to give you the information and insight to manage and optimize your service processes.
        Starter
        Professional
        Enterprise
        Report Builder
        Use the drag-and-drop Report Builder to easily create your own reports using all available data in FieldBuddy.
        Starter
        Professional
        Enterprise
        Dashboard Builder
        Use Dashboard Builder to visually display the key metrics and trends of your service organization. Fot each dashboard component there is a single underlying report.
        Starter
        Professional
        Enterprise
        Export to Excel
        You can export all reports to Excel for further analysis or to share them with others.
        Starter
        Professional
        Enterprise
        Schedule and send
        Get the latest report data in your inbox without having to run the report manually. Get the data automatically at regular intervals you specify, through scheduling on a daily, weekly, or monthly basis.
        Starter
        Professional
        Enterprise
        Report notifications
        Subscribe to a report, specify conditions, and receive personal notifications when the the report data meets those conditions.
        Starter
        Professional
        Enterprise
        Smartphone and tablet
        View the reports and dashboards on your smartphone or tablet. As a manager, you can now monitor your service business everywhere, and on every device.
        Starter
        Professional
        Enterprise
        Reporting snapshots
        Reporting snapshots (a snapshot of a dataset at a certain time) allows you to easily report on historical data.
        Starter
        Professional
        Enterprise
        Customer Portal
        Starter
        Professional
        Enterprise
        Customer support
        Customers can request services and ask questions 24/7 in your FieldBuddy customer portal.
        Starter
        Professional
        Enterprise
        Knowledge base
        Help your employees and customers find answers fast with an online, searchable knowledge base.
        Starter
        Professional
        Enterprise
        Retrieve invoices
        Make your customer invoices available in the customer portal.
        Starter
        Professional
        Enterprise
        Overview of installation history
        Your customers always have a clear overview of the service history of their installations.
        Starter
        Professional
        Enterprise
        Integrations
        Starter
        Professional
        Enterprise
        FieldBuddy Connect
        FieldBuddy easily integrates with your accounting and other external systems wit out-of-the-box connectors.
        Starter
        Professional
        Enterprise
        Open API
        We can integrate with virtually every system with our Open API. Contact us to learn more.
        Starter
        Professional
        Enterprise
        *These are add-ons. Please contact us for more information.

        FAQ

        What is FieldBuddy?

        FieldBuddy is an end to end field service solution that entails everything you need for an optimal staff planning and efficient service process.

        When can I start using FieldBuddy?

        When you signed the contract the lead time is 1 to 2 months.

        What is included in my subscription?

        A FieldBuddy subscription provides you access to the Service Centre, the Dispatch Panel, FieldBuddy Mobile, FieldBuddy Swift and FieldBuddy Connect. In addition, you have our support team at your disposal on workdays.

        What integration options are there?

        FieldBuddy seamlessly integrations with all your existing back office systems, administrative systems and ERP systems.

        What are the start up costs?

        The startup costs depend on your situation and your wishes. They start at 3500 euro.

        Do I need to purchase any hardware?

        Yes. You can decide which device your employees use. FieldBuddy runs on iOS, Windows and Android.

        How secure is FieldBuddy?

        Communication between FieldBuddy Mobile and the FieldBuddy Service Center takes place through a secure connection. The FieldBuddy Service Center is an cloud application, build on the Force.com platform. This platform is well-secured and uses, amongst other security measures, two-step verification.

        Where is my data stored?

        Your data is stored in data centers in the EU.

        Can I request a free trail?

        Yes, that is possible. We would like to provide you with a free online demo first. If you want to test the software more thoroughly you can request a free trail subscription for 30 days.

        Is customization possible?

        Absolutely. Please contact us. We will discuss your wishes and come up with a solution.