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        Provide your customers with a 10+ customer experience!

        Do you also get called frequently about the whereabouts of the technician or to report an incident? Or do you have a chaotic mailbox where all requests come in and sometimes get overlooked? 

        A customer portal can help you! The FieldBuddy customer portal is the place where your customers can find everything they need.

        Save time and money

        Through the customer portal, customers can create service requests and ask (support) questions 24/7 at their convenience.

        The requests are directly linked to the correct customer, contact person, and installation. Incomplete information is a thing of the past.

        In short: the customer has one central point for all their questions, and you can solve problems even more efficiently.

        Everything in one place

        All documents and information together in one place.

        Your customers can track the status of their request or work order in real-time. This reduces unnecessary phone and email communication.

        You can determine exactly what customers see, such as manuals for the products installed at their location. If customer details are no longer up-to-date, they can easily update them themselves.

        The customer portal also provides an overview of the status of recent requests or insights into their service contract. Handy!

        See what FieldBuddy has to offer

        The FieldBuddy customer portal can be fully customized to match your company’s branding, including your own logos and colors.

        It is even possible to set up a customer portal completely in the style of one of your clients.

        If you have one major client whom you want to delight with their own portal, no problem!
        You can have multiple portals.

        Not only for your customers but also for your partners or suppliers. Actually, for any user group you collaborate with.

        This way, you can create different portals, each with its own style and functionalities.
        Another advantage of the FieldBuddy customer portal is that it provides insight.

        For example, the customer can view the maintenance history of the installation. This way, they know exactly what issues the installation had in the past. Future repairs or service requests can be executed more quickly. Reports and dashboards also provide insights into which installation breaks down most frequently, for example. With that insight, the customer can choose to replace the installation earlier or perform major maintenance.

        All Customer Portal options at a glance

        Allow your customers to easily submit a service request via the customer portal. No unnecessary phone calls and emails.

        Customer Support

        Allow customers to make service requests 24/7 and ask questions via the customer portal.

        Knowledge Center

        Give customers and employees access to relevant documents and information so that everyone can find the right answers more quickly.

        Consult Invoices

        The customer has direct insight into their invoices.

        Insight into Installation History

        The customer can view the maintenance history of the installation.

        Data

        Choose per object (Workbook, Service Request, Service Contract, etc.) and per field which data are displayed.

        Planning in DP

        Allow subcontractors/partners to plan via the customer portal through the Service Planning module.

        Multiple Portals

        Create multiple portals for different groups of users.

        Partner Portal

        Create portals for partners.

        Rights Module

        Decide per data what the customer may do with it.

        Own Branding per Portal

        Create your own house style per portal.

        Customizable Screens

        Customize screens according to the wishes of the customer.

        Editor

        Use the customer portal editor to customize screens, fields, and adjust them for a portal.

        Integration

        Integrate the customer portal into the current website.

        Domain Name

        Use own domain names to gain access to the customer portal.
        Sander Toepoel
        Service manager at Xafax

        Thanks to FieldBuddy we can keep customers accurately informed via automated emails.

        Sander Toepoel
        Service manager at Xafax

        See other field service management features

        Real time insights and user-friendly planning software.

        Create work orders in minutes and use drag-and-drop to easily schedule.

        Back office

        Asset management

        Manage all assets information in one place

        Ticketing

        Managing incoming issues and tickets

        Invoicing

        Convert work orders automatically into invoices

        Inventory management

        Organize parts, returns and inventory with ease

        Planning

        Service Planning

        Streamline all your planning process

        Work order management

        Create work order in just a few clicks

        Technician

        Mobile app

        The user-friendly app for your field service employees

        Platform

        Automation

        Automate your processes with flow builders

        Integrations

        Integrate with all your favorite back office systems

        Customer portal

        Let your customers schedule appointments online

        Analytics

        Get insights into your service process

        Want to know more about customer portals?

        Give us a chance to convince you and book a demo

        Probeer FieldBuddy

        Krijg een vrijblijvende demo van een van onze sales managers

        Wil je weten wat FieldBuddy voor jou kan betekenen? Vul onderstaand formulier in om te starten.

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