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Do you also get called frequently about the whereabouts of the technician or to report an incident? Or do you have a chaotic mailbox where all requests come in and sometimes get overlooked?
A customer portal can help you! The FieldBuddy customer portal is the place where your customers can find everything they need.
Do you also get called frequently about the whereabouts of the technician or to report an incident? Or do you have a chaotic mailbox where all requests come in and sometimes get overlooked?
A customer portal can help you! The FieldBuddy customer portal is the place where your customers can find everything they need.
Through the customer portal, customers can create service requests and ask (support) questions 24/7 at their convenience.
The requests are directly linked to the correct customer, contact person, and installation. Incomplete information is a thing of the past.
In short: the customer has one central point for all their questions, and you can solve problems even more efficiently.
All documents and information together in one place.
Your customers can track the status of their request or work order in real-time. This reduces unnecessary phone and email communication.
You can determine exactly what customers see, such as manuals for the products installed at their location. If customer details are no longer up-to-date, they can easily update them themselves.
The customer portal also provides an overview of the status of recent requests or insights into their service contract. Handy!
Increase in completed field service work
Fuel cost reduction
Time gain
per week
How customers grade the service of our clients.
The FieldBuddy customer portal can be fully customized to match your company’s branding, including your own logos and colors.
It is even possible to set up a customer portal completely in the style of one of your clients.
If you have one major client whom you want to delight with their own portal, no problem!
You can have multiple portals.
Not only for your customers but also for your partners or suppliers. Actually, for any user group you collaborate with.
This way, you can create different portals, each with its own style and functionalities.
Another advantage of the FieldBuddy customer portal is that it provides insight.
For example, the customer can view the maintenance history of the installation. This way, they know exactly what issues the installation had in the past. Future repairs or service requests can be executed more quickly.
Reports and dashboards also provide insights into which installation breaks down most frequently, for example. With that insight, the customer can choose to replace the installation earlier or perform major maintenance.
Allow customers to create service requests and ask questions 24/7 through the customer portal.
Provide customers and employees access to relevant documents and information so that everyone can find the right answers faster.
The customer has immediate access to their invoices.
The customer can view the maintenance history of the installation.
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