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        Issue and ticket managament

        Tired of a chaotic mailbox where customers ask questions and report problems? An inbox where it’s unclear who is handling what and what the status of an email is?

        Issue management solves this. Automatically convert incoming emails, IoT, web forms, customer portals, and phone calls into tickets (service requests) in FieldBuddy.

        Get a grip on your field service.

        Link your customer portal or mailbox to FieldBuddy and handle customer inquiries and incidents efficiently and smoothly. 

        Emails are automatically converted to service requests, the status of which you can easily track. Answer questions directly and immediately create a work order if necessary.

        issue management in field service

        All incoming requests in one place.

        Requests can come in through different channels such as web forms, IoT integrations, phones, emails, or customer portals, but they all end up in one central location.

        Automate tasks depending on the source, customer, or service contract.

        See what FieldBuddy has to offer

        With FieldBuddy, you're always in control. You have immediate insight into the status of each service request and can quickly take the necessary steps.

        Whether it's answering customer questions, resolving incidents, or scheduling tasks, everything is possible with FieldBuddy's issue management. With just a few clicks, you can create a work order, assign the necessary resources, and track progress.

        Everything is integrated into one powerful platform.
        With FieldBuddy, you have one central place for all your service requests, regardless of the source. Whether it comes in via a web form, IoT integration, phone, email, or customer portal.

        No more scattered communication, but a clear and organized approach. Take control of your communication and get the most out of every service request.
        Quickly see who owns a service request, where it gets stuck, and what the next action point is.

        All issue and ticket management features at a glance

        Automatically convert incoming emails, IoT, web forms, customer portals, phone calls or other notifications into service requests in FieldBuddy. 

        Service Requests

        An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.

        Customer Portal

        An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.

        Work Orders

        Does a service request require a technician to visit? Immediately create one or more work orders under the service request.

        Emailing from FieldBuddy

        Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.

        Email to service request

        Automatically convert emails into service requests.

        Integration with SMS

        Integrate SMS into your process.

        Communication history

        Have insight into all accumulated customer communication.


        An overview of all open service requests with the corresponding owner and status.

        Response times

        To configure response times to monitor whether incoming service requests adhere to the set response times.


        Create a queue in which service requests come in and employees take ownership.

        Paul Busser
        Customer Service Manager DRU

        Customers can be helped even faster than before with the help of FieldBuddy

        Paul Busser
        Customer Service Manager DRU

        See other field service management features

        Real time insights and user-friendly planning software.

        Create work orders in minutes and use drag-and-drop to easily schedule.

        Back office

        Asset management

        Manage all assets information in one place


        Managing incoming issues and tickets


        Convert work orders automatically into invoices

        Inventory management

        Organize parts, returns and inventory with ease


        Service Planning

        Streamline all your planning process

        Work order management

        Create work order in just a few clicks


        Mobile app

        The user-friendly app for your field service employees



        Automate your processes with flow builders


        Integrate with all your favorite back office systems

        Customer portal

        Let your customers schedule appointments online


        Get insights into your service process

        Want to learn more about issue and ticket management?

        Give us a chance to convince you and book a demo

        Probeer FieldBuddy

        Krijg een vrijblijvende demo van een van onze sales managers

        Wil je weten wat FieldBuddy voor jou kan betekenen? Vul onderstaand formulier in om te starten.

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