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Tired of a chaotic mailbox where customers ask questions and report problems?
An inbox where it’s unclear who is handling what and what the status of an email is?
Issue management solves this. Automatically convert incoming emails, IoT, web forms, customer portals, and phone calls into tickets (service requests) in FieldBuddy.
Tired of a chaotic mailbox where customers ask questions and report problems?
An inbox where it’s unclear who is handling what and what the status of an email is?
Issue management solves this. Automatically convert incoming emails, IoT, web forms, customer portals, and phone calls into tickets (service requests) in FieldBuddy.
Link your customer portal or mailbox to FieldBuddy and handle customer inquiries and incidents efficiently and smoothly.
Emails are automatically converted to service requests, the status of which you can easily track. Answer questions directly and immediately create a work order if necessary.
Requests can come in through different channels such as web forms, IoT integrations, phones, emails, or customer portals, but they all end up in one central location.
Automate tasks depending on the source, customer, or service contract.
Increase in completed field service work
Fuel cost reduction
Time gain
per week
How customers grade the service of our clients.
With FieldBuddy, you have one central place for all your service requests, regardless of the source. Whether it comes in via a web form, IoT integration, phone, email, or customer portal.
No more scattered communication, but a clear and organized approach. Take control of your communication and get the most out of every service request.
FieldBuddy can automatically generate service requests based on received emails, quickly and efficiently converting customer requests into work orders without manual intervention.
Generate work orders automatically based on received service requests, ensuring no time is lost to manual creation and tasks can be started immediately.
Respond directly to service requests from the platform itself, allowing for quick and effective communication with customers and a smooth workflow.
With FieldBuddy, custom web forms can be created, allowing businesses to collect specific information when creating service requests or work orders, obtaining structured and relevant data.
Connect FieldBuddy to your call center software, allowing incoming calls to be automatically converted into service requests or work orders, facilitating a seamless transition between communication channels.
Connect your service mailbox to FieldBuddy and gather all communication and information in one central location.
FieldBuddy considers service contracts, ensuring that the correct agreements, terms, and prices are automatically applied when creating work orders and invoicing, guaranteeing contract compliance.
FieldBuddy offers a customer portal where customers have access to information about their service requests, scheduling, invoices, and more, allowing them to independently and transparently manage their service.
FieldBuddy integrates with IoT devices, enabling real-time data and monitoring, facilitating proactive maintenance and swift interventions.
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